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In another instance, when approached by a player on the GPWA forum Casino Rewards confiscated funds without having anything in their terms or conditions to justify their actions.
Upon further discussion it became clear that the player in question was playing in a fashion that would be unprofitable for the casino, however there was nothing in the casinos terms and conditions to prohibit the actions of the player which is evidenced by the adjustments that were made subsequent to their reps conversation with us.
While advantage players are obviously an undesirable group to casinos, as long as they have broken no specific terms and conditions confiscating their funds is absolutely unethical.
Overall, the Casino Rewards venues do not appear to have the massive volume of complaints that really out of touch casinos do, but between asking for Notarized ID, promotional policies that would cross the line which we would consider spamming and confiscating funds when no terms had actually been breached essentially a spirit of the bonus confiscation there are far more reliable Microgaming venues which you can play with.
You can see the latest updates to Captain Cook's casino's terms and conditions here. To find out how our bonus ratings are calculated see Bonus Rating System.
If you bust a deposit with a bonus and deposit for a second bonus without a non-bonus deposit first, the wagering requirement for the initial busted bonus will be rolled over onto your second deposit.
Using Neteller our reviewer reports withdrawals paid within 4 days. This request was made over a weekend and as such complies with the sites stated 2 business day withdrawal time.
We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here. Captain Cooks casino use Microgaming software for both their download and instant play casinos.
Check out our Microgaming Software Review. Affiliate Program - Rewards Affiliates. Captain Cooks does not accept players from the following countries: Minor Outlying Islands, U.
Miscellaneous Pacific Islands, U. Virgin Islands, United States. Captain Cooks casino publish the house edge RTP information for all of their slots games.
Captain Cooks casino do offer a comp point program. You earn comp points in a central balance any time you wager at any of the Casino Rewards venues and can redeem said comp points at any venue.
Any redemptions are treated as bonus with a 30xbonus wagering requirement before you can withdraw. This system is comparable for slots play to the standard Playtech comp point system except that comp points are redeemed as bonuses rather than cash and is less valuable for other game types.
Unfortunately over the years the Casino Rewards group have made numerous policy decisions that have to be considered to be unjust when dealing with players they've deemed to be undesirable which is a great shame as otherwise they offer a quality product.
Get up to 12 exclusive bonuses What's so special about our bonus reviews? Few online casinos have managed to generate such headlines with their welcome bonus offers.
How is that so? The bonus works like this. The fact that a British chap dropped the jackpot using his Captain Cooks Casino bonus cemented the reputation.
Yes, there are wagering requirements. But this welcome deserves its attention. Your first deposit bonus is also followed by four more across your first four deposits.
There are no free spins to play boooo but this is a whole lot of bonus cash offers:. To convert your winnings into real money which can be withdrawn you will need to play through 30x.
You can find the full terms and conditions link by clicking on our link to the Captain Cooks website. There you will see the full bonus details, how bets can be placed and the types of deposit and withdrawal methods eg debit cards offered.
There is some who question Captain Cooks Casino authenticity; we have written an extensive piece on why some ask is Captain Cooks Casino fake?
Captain Cooks Casino take nothing for granted and operate a potentially lucrative loyalty program where a player can collect points across all casinos in the Casino Rewards group to entice players back for more.
There are regular promotions too, usually in the form of cash bonuses but often more creative. They run regular tournaments in addition to these, all of which can be found in the Games View tab of the casino.
Customer Service will answer any questions you have on these points or others. The Captain Cooks Casino support team have an excellent reputation.
Getting down to more practical matters, the mobile casino is compatible with iPhone, iPads and Android smartphones and tablets.
MicroGaming is mobile gaming frontrunners so players get a great selection of slots, table games and poker. Live chat is available in the mobile casino so that gets another thumbs-up from us.
Captain Cooks Casino has come up with a simple, easy-to-use mobile casino that works really well. We started with a bit of a negative with our download-only gripes.
But you know what? Captain Cooks Casino has won us over. The website looks dated and incorporates some cheesy marketing grinning players s holding big cheques of substantial real money wins and a dated look.
Some other Captain Cooks Casino reviews on other sites seem not to be able to look past the aesthetics. Our first look at the downloaded casino did little to shift our opinion initially.
Casino Rewards have even taken steps to tone down the email marketing. You can find out more about which cookies we are using or switch them off in settings.